Shipping Policy

At CuraGenx LTD, we are committed to delivering your health, wellness, and medical support products safely and efficiently throughout the United Kingdom.

This Shipping Policy explains how orders are processed, shipped, and delivered.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly delayed. If this occurs, customers will be notified via email.

Estimated Delivery Times

Once dispatched, estimated delivery times are:

UK Standard Delivery: 4–8 business days
Express Delivery (if available): 2–4 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, or peak seasonal demand.

Shipping Costs

Shipping charges, where applicable, are calculated at checkout based on the selected shipping method and delivery address.

From time to time, CuraGenx LTD may offer free shipping promotions within the UK

Order Tracking

Once an order has been dispatched, customers will receive a shipping confirmation email containing tracking information, where available.

Tracking details can be used directly through the courier’s website to monitor delivery progress.

Delayed or Missing Deliveries

If an order has not arrived within the estimated delivery timeframe, please contact us at:

Email: doc.fatimabaig789@gmail.com

We will work with the courier service to investigate and resolve the issue as quickly as possible.

Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at the time of purchase.

CuraGenx LTD is not responsible for:

Orders shipped to incorrect addresses provided by the customer
Delays or failed deliveries caused by incomplete or inaccurate address information

If you notice an error in your shipping details, please contact us immediately after placing your order.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to be lost during transit, please contact us within 48 hours of the delivery date or expected delivery date.

Please include:

Your order number
A description of the issue
Supporting photos or evidence, where applicable

After reviewing the case, we may offer a replacement, refund, or other appropriate resolution.

International Shipping

CuraGenx LTD currently ships primarily within the United Kingdom.

If international shipping becomes available in the future, additional shipping fees, customs duties, taxes, or import charges may apply depending on the destination country.